Return & Exchange

Approved returns or exchange processed within 14 days of initial receipt are not subject to a restocking fee (customer is responsible for return shipping). Initial shipping cost is non-refundable. A 25% restocking fee will be applied to returns received 14-29 days after initial receipt. Returns for orders over 30 days will not be processed. Restocking fees & return policies may vary for items shipped directly from the manufacturer/drop-ship. Exceptions to this return policy include custom-ordered items (for which no returns are accepted).

All Returns must be New and Unused

You must receive a Return Authorization Number (RA#) from Canada Clinic Supply (CCS) prior to sending your return. All returns must have its original packaging and in saleable condition. Products that are sealed cannot have the seals broken. The general rule of thumb is that if we cannot resell the product we cannot accept return except manufacture defective.

Regardless of reason, all returns MUST be processed through customer Service. Items returned without a RA# printed on the outside of the shipping box will be returned to the customer.

Non-Returnable Products

Some of our products by their very nature are not returnable. We cannot accept returns on opened products like oils, lotions, personal care products, creams, hygiene items, books, videos, music, CDs, DVDs, brochures and software. Returns on washed linens, worn clothing, or used disposable garments will not be accepted. Special orders and custom built tables are non-returnable.

For hygiene reason, some health care products are not returnable such as: commodes, raised toilet seats, shower chairs, and transfer benches, orthopedic braces / supports, seat cushions, pillows, linens, worn clothing, disposable garments, compression stocking, CPAP Masks, Tubing…etc

To serve you better; please call 1-800-677-1980 or email: order@canadaclinicsupply.com to arrange your return. If you have any questions about a product under warranty, please call us for further assistance.